Frequently asked questions

Choose at least four qualifying breakfasts, entrées or salads for each selected service day. Kids meals, soups, snacks, sauces, beverages and desserts are add-ons and do not count toward that minimum.

Qualifying breakfasts, entrées and salads count across both sizes and both days in the same week: 4–7 meals save $0.50 each, 8–11 save $0.75 each, 12–15 save $1 each, and 16 or more save $1.25 each. Add-ons do not increase the tier or receive the meal discount. Review your total before checkout; coupons have their own terms. Actual calories are pending recipe verification.

The first subscription order is charged at checkout for your selected eligible week. Future weekly orders are charged Thursday at 8:30 PM America/Phoenix. The signup week is not charged twice. The Thursday 8 PM cutoff has a 30-minute grace period: save changes before 8:30 PM, when changes close and renewal collection begins.

A failed or uncertain payment stays on hold for staff review. Do not repeatedly submit a payment when its status is uncertain.

Matching uses the protein categories and quantities from your last paid week, keeping sizes, service days and pickup or delivery choice. It prefers the same eligible dish, otherwise an eligible reviewed dish in the same protein category. Existing selections are not overwritten.

A different dish can have different ingredients, allergens and preparation, and may not meet the same preferences. Review each week’s dishes before cutoff. Saved-allergy conflict checks still apply: automatic selection does not authorize charging for a known conflicting dish. This is not an allergy waiver or a suitability guarantee. If no eligible reviewed match is available, the week skips without charge and enters staff review.

Skip, pause and cancellation choices still apply. Recurring add-ons retain their item, quantity and day until changed or removed. Unavailable, changed or conflicting add-ons require review rather than silent substitution. A skipped meal week does not create an add-on-only charge.

Delivery is Monday and Wednesday, 7 AM–3 PM Phoenix time, within a 35-mile straight-line radius of 739 E Dunlap Ave, Phoenix, AZ 85020. Delivery costs $8.50 per selected delivery day.

Your full address must be verified; a ZIP code or address suggestion does not confirm eligibility. Provide access instructions and a reachable phone number. Outside the delivery area? Choose pickup.

Pickup has no delivery fee and is at 739 E Dunlap Ave, Phoenix, AZ 85020, Monday and Wednesday, 7 AM–6 PM. Monday meals are picked up Monday; Wednesday meals Wednesday. Choose the service day on each item. Existing paid orders retain their confirmed dates.

Follow each meal label’s storage, heating and use-by instructions. A later pickup never extends the original use-by date. Contact the kitchen if the label or instructions are unclear.

Save your allergies and review ingredients and allergen information for every dish, every week—including substituted dishes and supplier changes. Contact the kitchen about unclear ingredients or preparation. Saved allergies and conflict checks do not establish safety or eliminate cross-contact. We do not guarantee allergen-free food.

In My account, open Subscription Management, select your plan, confirm the change and choose skip, pause, resume or cancel. Skip applies to the selected upcoming week. Pause lasts until you explicitly resume; a canceled plan requires a new, explicitly authorized checkout to restart.

Cancel before Thursday at 8:30 PM Phoenix time to stop the next cycle. Canceling future renewals does not automatically cancel or refund an already paid order. Updating a card does not itself pay an invoice, restart a canceled plan.

A paid order canceled before the final Thursday 8:30 PM cutoff qualifies for a full refund. Other issues, including missed deliveries and unclaimed pickups, are reviewed case by case, without a 24-hour reporting deadline. Use your account’s order request controls or contact us with your order reference.

A refund request is not a completed refund. Approved refunds go through Stripe against the original payment; your bank determines when they appear.

Email sales@freshtastemealprep.com or call (602) 618-7944 for help with your order or account.

Claim 50% off eligible regular-price meals in your first subscription week of 8 or more eligible breakfasts, entrées or salads. Kids meals, add-ons and delivery are excluded. It does not combine with other coupons or normal subscription savings that week. Later weeks receive normal subscription savings. Claiming the email offer does not start a paid subscription; review its marketing consent before claiming.

Review up to 52 future weeks in your account. Published menus can have automatic drafts based on your last paid subscription selections; unpublished menus stay pending. Unaffected saved choices are preserved. Before cutoff, unavailable dishes in unpaid subscription weeks may be replaced with an eligible same-protein dish at the same portion, quantity, day and fulfillment, without increasing the saved total. Changes appear in Future Weeks; unsafe or unavailable matches require review. Staff may skip the whole unpaid week, never change paid orders. Review dishes, ingredients and totals and save edits before the weekly cutoff. Viewing or saving a draft does not charge you early. Pause, cancel, skip and safety checks still apply.